Refund policy

30-Day Return & Refund Policy

We want you to be satisfied with your DAFONSO purchase. You may request a return within 30 days after your order is delivered.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, and proof of purchase. Items that are used, altered, damaged after delivery, or missing components may not qualify for a refund.

How to Start a Return

Before sending an item back, please contact us through our Contact Us page with your order number and reason for return. If the return is approved, we will provide return instructions and the appropriate U.S. return address. Items sent back without prior authorization may not be accepted.

Return Shipping Costs

For returns that are not related to a product defect, damage, or fulfillment error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. Original shipping charges, if any, are non-refundable.

If your item arrives damaged, defective, or incorrect, contact us promptly with photos of the item and packaging. After verification, DAFONSO will cover the reasonable return or replacement shipping cost.

Damages and Order Issues

Please inspect your order upon delivery. Contact us as soon as possible if an item is damaged, defective, missing, or incorrect so we can evaluate the issue and make it right.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional time to post the refund.

Exchanges

The fastest way to receive a replacement is to request a return for the original item and place a new order after the return is approved. For damaged, defective, or incorrect items, contact us before placing a replacement order.